34. Clean Hotel Rooms
Michael Sturman
Michael C. Sturman, Hotel Administration, developed a metric by which hotels can ensure that their rooms are cleaned in a consistent manner. In a study examining the expense of cleaning rooms, Sturman found that the cost of chemicals was negligible compared to the cost of housekeeping staff, but by measuring chemical use, hotel managers could determine the consistency with which housekeepers maintained the hotel’s cleaning standards. Although the metric will not replace inspections and other methods of checking room cleanliness, it provides an objective and inexpensive measure of housekeeping consistency.